Skip to content

Help

How can we help?

Quick answers to common questions, or send our team a message.

Popular questions

Is my data safe?

Yes. Your data is encrypted on your phone and on our servers, and encrypted in transit. OTP codes never leave your phone. We never sell your data. Finanseal only records: the app cannot move your money and doesn't connect to any bank account.

  • Encrypted
  • OTPs stay on your phone
  • Never sold

Why does Finanseal ask for notification access?

On Android, Finanseal reads payment notifications from banks and e-wallets so transactions are logged automatically. A filter on your phone checks them first: only payment text is processed, everything else is discarded without being stored, and OTP codes are never sent anywhere. You can mute any app or turn access off at any time in Settings > Payment detection.

Can my iPhone log payments automatically?

iPhone doesn't let apps read other apps' notifications, so on iPhone it takes one tap: scan payment screenshots, share receipts from the Share menu, forward e-receipts to your Finanseal address (Premium), or use widgets and Shortcuts. From iOS 27, a Shortcuts automation can pass bank notifications to Finanseal automatically.

How does Finanseal use AI?

To read amounts, merchants and categories, payment text (never images) is sent to our AI provider, Anthropic, in the United States, once you agree. Names and account numbers are masked where possible, OTP codes are never sent, and your data isn't used to train AI. Ask Sealy answers from your own workspace data and never gives investment advice.

What happens after the free trial?

Every new account gets Premium free for a month, with a reminder 3 days before it ends. After that you're back on Free unless you subscribe. Your data is never deleted: anything over the Free limits becomes read-only, and you choose which accounts, budgets and goals stay active. Subscriptions renew automatically and can be cancelled any time in Google Play or the App Store.

How do I share a ledger with my family?

With Premium you can create one family workspace for up to 3 members. Invite by QR code, link or username, then pick a role: editors can log and edit, viewers can only look. Your personal transactions stay private unless you move them into the family workspace. Finanseal only records; no money moves.

How do I export my data?

Every plan can export all data as CSV from Settings > Privacy & data. Premium can also create Excel and PDF reports for any date range and share them from the Share menu.

How do I delete my account?

Go to Settings > Privacy & data > Delete account, or request it through the link on our website. All your personal data is deleted within 30 days and every device is signed out. A Google Play or App Store subscription doesn't stop by itself, so cancel it there too.

Why was a transaction logged twice?

Finanseal matches payments across notifications, screenshots and email: the same amount within 10 minutes with a similar merchant is merged into one, and the same screenshot is never logged twice. If a duplicate slips through, swipe to delete it (it stays in Trash for 30 days). If two payments were merged by mistake, open the details and split them apart.

What is a streak freeze?

If you forget to log for a day, a streak freeze is used automatically so your streak doesn't break. Free gives 1 a month, Premium 3 a month, and every weekly chest you open adds 1. You can hold up to 3.

Contact us

Send feedback

Ideas, problems or questions. We read everything.

Don't include passwords, PINs or OTP codes.

Add it if you'd like a reply.